If an item is damaged, faulty or you have received the wrong goods, please email You can return the item(s) within 30 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to a full refund of the product which will not include the cost of the return postage. We are not able to refund or exchange items that appear to have been used, opened, or are not in original condition.

Return Process: Email us with a photo of the products you are returning to along with why you are returning the item. Once approved, ensure your return is well packaged and meets all the conditions outlined below.

Please mark ‘Returned Items’ clearly on the outer packaging of your parcel. Use an insured tracking delivery service to ensure your parcel reaches us safely.

Send a follow up email with your tracking information to

Please return to the following address:

Icy Bear Dental Returns
c/o PB Fulfilment
Unit 7, Alexandria Drive,
Ashton Moss

Returns Terms and Guidelines: All returned items must be unused, unopened, and complete with original wrapping. We are not responsible for the return shipping costs of the items.